Terms & Conditions
Customer Responsibility: Please ensure that all pockets are emptied before handing over garments. We are not responsible for any money, jewellery, documents, keys, electronic devices, or other valuables left inside garments.
Condition of Garments: Please inform us of any existing damage such as tears, holes, loose stitching, missing buttons, embellishments, or weak fabric at the time of submission. Garments that are old, worn, delicate, or already damaged may be more susceptible to further wear during the cleaning process. We will exercise reasonable care but cannot guarantee against deterioration resulting from the garment's pre-existing condition.
Stain Removal & Chemical Treatment: Stain removal is performed on a best-effort basis and cannot be guaranteed. Chemical cleaning or special stain treatment will be carried out only with the customer's consent. We are not responsible for unavoidable colour fading, fabric shrinkage, texture changes, or damage resulting from the inherent condition or characteristics of the fabric during such treatment.
Delivery Schedule: While every effort is made to complete orders by the expected delivery date, delays may occur due to machine breakdowns, labour issues, power failures, supplier delays, or other circumstances beyond our reasonable control.
Collection of Garments: Customers are requested to produce the invoice or provide their registered mobile number while collecting garments. Orders not collected within 40 days from the date they are marked Ready for Delivery shall be kept at the customer's risk. No claims for loss or damage will be entertained after this period.
Loss or Damage: In the unlikely event of loss or damage caused solely due to our negligence, our liability shall be limited to one-third (1/3) of the current value of the garment, subject to the customer submitting:
A written claim,
Proof of ownership or purchase (where available), and
Supporting proof of the garment's value.
Invoice: This invoice serves as the official receipt for the order. Please preserve it until your garments have been collected.
Photo Documentation: Garments may be photographed at the time of acceptance for condition recording and quality verification. These photographs are used solely for service documentation and dispute resolution.